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Privacy Policy

RichCom Studios (“we”, “our”, “us”) is committed to protecting your privacy and ensuring your personal information is handled safely. This Privacy Policy explains how we collect, use, store, and protect your data when you visit www.richcomstudios.com, contact us, or use our photography and videography services.

By using our website or services, you consent to the practices outlined in this Privacy Policy.

1. Who We Are

RichCom Studios is a professional photography and videography company based in Stoke-on-Trent, Staffordshire, United Kingdom, providing wedding, engagement, portrait, event, and studio photography and videography services.

For data protection purposes, we act as the “data controller” under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following personal data:

  • Identity information: name, date of birth, or company name.
  • Contact information: email, phone number, postal address.
  • Technical information: IP address, browser type, operating system, device details.
  • Usage information: pages visited, time spent on site, interactions.
  • Service-related information: details provided for bookings, packages, or enquiries.
  • Communication data: emails, messages, or correspondence via forms or social media.
  • Sensitive data is collected only when necessary for service delivery and with your consent.

3. How We Collect Your Data

Your data may be collected:

  • When you submit enquiry forms or booking requests.
  • During email or phone communications.
  • Through website analytics, cookies, or tracking tools.
  • When engaging with our services and contracts.

Some information may be collected automatically, such as IP addresses or device details.

4. How We Use Your Data

  • We use your personal information to:
  • Respond to enquiries and provide quotes.
  • Deliver photography and videography services.
  • Manage contracts, payments, and scheduling.
  • Communicate important updates, offers, or promotions.
  • Improve website performance, design, and user experience.
  • Comply with legal and regulatory obligations.
  • Protect against fraud or misuse of our services.

All processing is conducted on lawful grounds, including contract necessity, legitimate interests, consent, or legal obligations.

5. Sharing Your Information

We do not sell your personal information. We may share data with:

  • Trusted service providers (e.g., payment processors, website hosting, analytics).
  • Legal or professional advisers (e.g., lawyers, accountants).
  • Regulatory authorities where legally required.
  • Law enforcement if necessary for legal compliance.

All third parties are required to maintain confidentiality and comply with data protection laws.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including secure servers, encrypted communications, and internal access controls.

While we take precautions, no system is 100% secure. By using our website, you accept the minimal risk inherent in internet communications.

7. Data Retention

We retain personal data only for as long as necessary to fulfil service delivery, legal, or contractual obligations. When no longer needed, data is securely deleted or anonymised.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data.
  • Request correction of inaccurate data.
  • Request deletion of your data (“right to be forgotten”).
  • Restrict processing.
  • Object to processing.
  • Request data portability.
  • Withdraw consent at any time where processing is based on consent.

Requests can be made by contacting us using the details below. We will respond within statutory timeframes.

9. Cookies and Tracking

Our website uses cookies and similar technologies to improve user experience, analyse traffic, and measure engagement. Cookies may store preferences and help personalise content. You can manage or disable cookies via your browser settings. For more information, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review the privacy policies of any external websites you visit.

11. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in services, legal requirements, or data practices. Updated policies will be posted on this page with a revised effective date. Continued use of our website or services constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or your personal data, you may contact us at:

RichCom Studios

📍 7 Redstart Way CV11 4FA Nuneaton Warwickshire

📧 info@richcomstudios.com

📞 +44 7769 715850